Privacy Policy

Carelix Healthcare Pvt. Ltd. ("Carelix", "we", "us", or "our") is committed to protecting your privacy and the privacy of your health information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

By using the Carelix platform, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use our services.

1. Information We Collect

Personal Information

• Name, phone number, email address, and date of birth
• Home address and location details (for service delivery)
• Government-issued identity numbers (for verification purposes)
• Payment and billing information

Health Information

• Medical history, diagnoses, and prescriptions shared for service provision
• Service preferences and care requirements
• Communication between patients, caregivers, and healthcare professionals

Usage Information

• IP address, browser type, and device information
• Pages visited, links clicked, and session duration
• Search queries entered on our platform

2. How We Use Your Information

We use your information to:

• Provide, operate, and improve our home healthcare services
• Match you with appropriate healthcare professionals
• Process bookings, payments, and service requests
• Send appointment confirmations, reminders, and care updates
• Respond to your inquiries and provide customer support
• Comply with applicable laws and medical regulations
• Detect and prevent fraud or misuse of our platform
• Analyse usage trends to improve our services

3. Information Sharing and Disclosure

We do not sell your personal or health information. We may share it with:

• Healthcare professionals: nurses, doctors, attendants, and therapists assigned to your care
• Service partners: laboratories, pharmacies, and diagnostic centres fulfilling your orders
• Technology providers: cloud hosting, analytics, and payment processing vendors bound by confidentiality agreements
• Legal authorities: when required by law, court order, or to protect the safety of individuals
• Business transfers: in connection with a merger, acquisition, or sale of assets

4. Data Security

We implement industry-standard security measures including encryption in transit (TLS), access controls, and regular security audits. However, no method of internet transmission or electronic storage is 100% secure. We encourage you to use strong passwords and notify us immediately of any suspected unauthorised access.

5. Data Retention

We retain your personal information for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. Health records are retained in accordance with applicable medical regulations in India.

6. Your Rights

You have the right to:

• Access the personal information we hold about you
• Correct inaccurate or incomplete information
• Request deletion of your account and associated data
• Withdraw consent for marketing communications
• Lodge a complaint with the relevant data protection authority

To exercise these rights, contact us at info@carelixhealthcare.com.

7. Cookies and Tracking

Our website uses cookies and similar tracking technologies to enhance your experience, remember your preferences, and analyse site usage. You can control cookie settings through your browser. Disabling cookies may affect certain features of our platform.

8. Third-Party Links

Our platform may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.

9. Children's Privacy

Our services are not directed to individuals under the age of 18 without parental or guardian consent. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal information, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes by posting the updated policy on this page with a revised "Last updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, please contact our Data Protection Officer: